Steve Inman
Vice President of Technology
AI Changemakers
How do you deliver white-glove fan service when a lean team is supporting millions of interactions each season?
For the Chicago Cubs, the challenge was balancing peak-season demand, internal requests, and VIP-level fan expectations without overwhelming staff. Tech leaders need AI that helps teams respond faster, reduce manual work, and raise service quality across every interaction.
See how Steve Inman and the Chicago Cubs are using agentic AI to scale fan services and internal workflows.
In this ebook, you’ll learn how to:
- Reduce manual documentation across fan and staff interactions
- Support seasonal employees with faster access to answers
- Improve personalized service for season ticket holders and suite guests
- Scale one-to-one coaching across fan-facing teams
Download the ebook
Download the ebook
About RingCentral
RingCentral, Inc. is a leading provider of global enterprise cloud communications and collaboration solutions. Empowering businesses to enhance their communication capabilities, RingCentral offers a robust platform that includes messaging, video, and phone services, all integrated through a single platform. With a focus on innovation and accessibility, RingCentral is dedicated to delivering a flexible, reliable, and secure communications solution that supports businesses in their transition to the cloud.
