The Business Value of Intercom and Fin

Organizations using Intercom and Fin resolved 158% more customer queries without human support and achieved 40% faster first response times, according to IDC.

For customer support and CX leaders, the challenge is delivering faster, higher-quality service while improving operational efficiency.

This IDC report explores how organizations are using Intercom and Fin to automate support, boost productivity, and create measurable business value.

In this report, you’ll learn how to:

Resolve more customer queries with AI-powered support
Improve team efficiency and customer satisfaction
Reduce response times without increasing headcount
Measure the business impact of AI-driven customer service

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About Fin

Fin is the Customer Agent company that is helping businesses deliver perfect experiences across the customer journey – from support, to sales, to ecommerce. Powered by its own AI models, Fin is the highest-performing AI Agent on the market today. It provides higher quality answers and resolves more complex queries than any other AI Agent, and works across every channel. Founded in 2011, Intercom became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using Intercom and Fin to transform their customer support.