Read the Futurum Research report to see how Freshservice helps enterprises reduce costs, improve service efficiency, and scale ITSM with AI-powered automation.
Freshservice delivers 168%
ROI over 3 years
IT service management is a clear driver of measurable business value for enterprise teams.
As organizations modernize service delivery, the focus is on improving efficiency, scaling with AI-powered automation, and showing the financial impact of smarter IT operations.
See how Freshservice helps enterprises simplify service management with quantified business outcomes in this Business Economic Value report by Futurum Research.
In this report, you’ll learn how to:
- Understand the business impact behind Freshservice’s 168% ROI over 3 years
- Explore modeled 3-year benefits of $669K per 100 users
- See how productivity and AI value reached $234K per 100 users
- Learn how enterprise IT teams achieved payback in 6.1 months
- Discover how AI-powered automation and workflow modernization support scalable ITSM
Download the Report
Download the Report
See the quantified business impact of modernizing ITSM with Freshservice
This independent Futurum Research report reveals how enterprises replaced costly legacy ITSM platforms with Freshservice to drive measurable operational and financial outcomes
$234K
composite 3-year productivity & AI value per 100 users
$669K
modeled 3-year benefits per 100 users
6.1
months payback achieved
Why you should read this report
See how enterprise IT teams approached ITSM modernization, where they realized the biggest gains, and how Freshservice helped simplify operations while scaling service delivery with AI.
Built on real enterprise customer experience data
Read insights from enterprise leaders alongside analysis of 91 G2 enterprise reviews from organizations modernizing legacy ITSM environments.
Reflects modern ITSM and AI adoption
Published in 2026, this report examines how enterprises are using AI-powered automation, consolidation, and workflow modernization to evolve service management operations.
A detailed look at the drivers behind ITSM value
Explore the implementation approach, cost factors, operational improvements, AI adoption patterns, and business outcomes that shaped enterprise modernization journeys with Freshservice.
Ready to modernize your IT service operations?
Download the report to learn how enterprise teams simplified service management, accelerated resolution times, and delivered measurable business impact with Freshservice.
About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X
