Forrester Wave™ – Enterprise Service Management Platforms

Freshworks named a Strong Performer, recognized for its unified service management and AI-augmented ITSM solution.

Forrester Wave™ – Enterprise S

“Straightforward AI-augmented ITSM” is a powerful signal for where enterprise service management is heading.

For organizations, service management now connects IT with the wider business. Freshworks helps teams deliver faster support, improve visibility, and use AI to manage service delivery at scale.

Read this ebook to see Forrester’s view of Freshworks as a Strong Performer in enterprise service management.

In this ebook, you’ll learn:

  • Forrester’s evaluation of enterprise service management platforms

  • How Freshworks received above average customer feedback

  • Why Freshworks supports straightforward AI-augmented ITSM

  • How self-service and asset management capabilities help modern service teams

  • How unified service management supports IT, HR, facilities, finance, legal, and other business departments

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About Freshworks Inc.

Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X