Complexity has quietly become the tax on every AI dollar you spend. This research reveals what it’s really costing mid-market organizations.
AI will automate your processes,
or accelerate your chaos.
25% of the average mid-market AI budget is lost to complexity before even value is realized.
For mid-market organizations AI success depends on more than adoption. Teams need practical ways to reduce integration friction, move pilots forward, and turn AI investments into measurable value.
Freshworks’ global survey of 12,021 IT decision makers reveals how complexity is shaping AI budgets, workloads, and deployment timelines for mid-market organizations.
In this report, you’ll learn:
- How 25% of the average mid-market AI budget is lost to complexity overhead
- Why 86% of IT leaders say managing AI complexity has increased their team’s workload
- How 8 in 10 IT leaders report AI outputs introduce noise, errors, or rework
- Why 72% of executives expect ROI within 8 months while deployment can take 6-12 months
- How mid-market organizations can approach AI with more clarity, usability, and value
Download the Report
Download the Report
About Freshworks Inc.
Freshworks Inc. (NASDAQ: FRSH) creates AI-boosted business software anyone can use. Purpose-built for IT, customer support, and sales and marketing teams, our products are designed to let everyone work more efficiently and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, Klarna, and OfficeMax. For the freshest company news, visit www.freshworks.com and follow us on Facebook, LinkedIn, and X
